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Why choose Northern Rock
Whatever you choose, we want you to feel confident in your decision to save with Northern Rock. Here are six reasons why so many people put their trust in us.
- We offer a range of savings accounts to suit a variety of needs, which means you can be sure to find an account you can manage how you want to.
- We understand that savings accounts can sometimes appear complicated, especially if they're new to you and that you want straight forward information. Your account literature will explain everything you need to know in plain English, and as clearly and transparently as possible.
- Our customers are very important to us. We offer an excellent level of customer service because we want you to continue to save with us.
- Staff in our Newcastle-based Call Centre are on hand to deal with any queries you might have, so you can be sure to hear a friendly voice every time you call.
- We have a branch network across the UK, so whether it's to discuss your savings, or to arrange a financial planning review, pop in and speak to us.
- We provide a safe home for your savings. Northern Rock is a strong, well-capitalised bank, which is authorised and regulated by the Financial Services Authority.
Our promise to you
Under our Savings Promise, we will:
- Give you two months' notice of any reduction in interest rates. Where the notice period on your account is greater than two months', we will give you equivalent notice.
- Write to you at least once a year with details of all our variable savings accounts, including interest rates payable.
- Give you two months' or equivalent notice of any changes to the terms and conditions of your account.
- * Call our UK-based Contact Centre between 8am to 8pm business days, 8am to 4pm Saturday and 10am to 3pm Sunday. Calls are charged at your service provider’s prevailing rate and may be monitored and recorded.