Financial Ombudsman Service

Northern Rock plc is covered by the Financial Ombudsman Service. This service is available to settle certain complaints you make if the complaint cannot be settled through our own Internal Complaints Procedure. The contact details for the Financial Ombudsmen Service are:

The Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: helpline 0845 080 1800
Tel: switchboard 020 7964 1000

Website: www.financial-ombudsman.org.uk

Northern Rock subscribes to the Banking Code.