Customer Information
As a savings customer with Northern Rock, there is some information you may need from time to time.
If you would like to find out more about any of the following, please use the relevant links.
Useful Downloads
For access to account Terms & Conditions, transaction slips and more, please see our useful downloads section.
moneymadeclear
moneymadeclear is a free, impartial guide on bank accounts provided by the FSA which you may find useful if you are opening or already have a bank account or thinking about getting a new account.
lending code
Northern Rock plc subscribes to the Lending Code, to view a copy click on the link.
financial difficulty
Information to help you manage your Current Account.
financial ombudsman service
Further information regarding the Financial Ombudsman Service or if you need to refer a complaint to the Financial Ombudsman Service.
account charges
unauthorised bank charges - information on the Test Case on Unauthorised Overdraft Charges
current account charges - details of standard Current Account service charges
savings changes - details of standard Savings service charges
account information
customer idenfication - details of the personal identification that we may require in order to open your Account
how to top up ISA - find out how to top up your Cash ISA to the increased limit of £5,100
tax back on your savings - advice from HM Revenue & Customs about claiming tax back on your savings
interest calculations - details of how we calculate your interest
the Faster Payments Service - information about this new payment service
lost accounts - information on how to reactivate your dormant Northern Rock accounts
online accounts no longer available - details and terms and conditions for online accounts no longer available
From time to time you may want us to contact you. We can contact you by telephone. Please complete a call me request if you would like us to contact you.
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