Customer Information

As a savings customer with Northern Rock, there is some information you may need from time to time.

If you would like to find out more about any of the following, please use the relevant links.

Useful downloads - for access to account Terms & Conditions, transaction slips and more, please see our useful downloads section.

Moneymadeclear (Financial Services Authority) - a free, impartial guide on bank accounts provided by the FSA which you may find useful if you are opening or already have a bank account or thinking about getting a new account.

How to top up your Cash ISA - if you will be 50 or over by 5 April 2010, find out how to top up your Cash ISA to the increased limit of £5,100.

The Lending Code - Northern Rock plc subscribes to the Lending Code, to view a copy click on the link.

The Faster Payments Service - information about this new payment service.

Financial Difficulty - information to help you manage your Current Account.

Unauthorised Bank Charges - information on the Test Case on Unauthorised Overdraft Charges.

Current Account Charges - details of standard Current Account service charges.

Savings Charges - details of standard Savings service charges.

Customer identification - details of the personal identification that we may require in order to open your Account.

Tax back on your savings - advice from HM Revenue & Customs about claiming tax back on your savings.

Interest Calculations - details of how we calculate your interest.

Lost Accounts - information on how to reactivate your dormant Northern Rock accounts.

Financial Ombudsman Service - further information regarding the Financial Ombudsman Service or if you need to refer a complaint to the Financial Ombudsman Service.

Online accounts no longer available - details and terms and conditions for online accounts no longer available.

From time to time you may want us to contact you. We can contact you by telephone. Please complete a call me request if you would like us to contact you.