Customer Information

As a savings customer with Northern Rock, there is some information you may need from time to time.

If you would like to find out more about any of the following, please use the relevant links.

Useful downloads - for access to account applications, transaction slips and more, please see our useful downloads section.

Current Account Charges - details of standard Current Account service charges.

Savings Charges - details of standard Savings service charges.

Customer identification - details of the personal identification that we may require in order to open your Account.

Tax back on your savings - advice from HM Revenue & Customs about claiming tax back on your savings.

Interest Calculations - details of how we calculate your interest.

Financial Ombudsman Service - further information regarding the Financial Ombudsman Service or if you need to refer a complaint to the Financial Ombudsman Service.

From time to time you may want us to contact you. We can contact you by telephone. Please complete a call me request if you would like us to contact you.