Your Questions Answered

We will maintain our branch network at its current size.

It is our intention to continue offering attractive products and services but, under the terms of the business plan, there will be certain restrictions on the competitive nature of our products.

We are confident that the business plan will be approved.

No. The likely reduction in staff numbers will reflect the decrease in the size of the business. Our customers are very important to us and we are confident that we will maintain the same high standards of service in future.

Temporary public ownership means that the ownership of the Company has transferred from its former shareholders to the Government. This change of ownership does not affect customers. It is very much 'business as usual'.

No. The Government's guarantee arrangements remain in place.

• Yes, your money is absolutely safe with Northern Rock.
• The Government's guarantee arrangements remain in place.
• Our plan sets out the basis for the removal of Government support, but this will take place over the next three to four years.
• For specific information regarding types of account and savings products, visit our website at www.northernrock.co.uk/savings or call our customer advisor team on 0845 600 7301.

• No. Our plan will set out the basis for the removal of Government support, but this will take place over the next three to four years.
• In any event, as previously confirmed by the Government, these arrangements would not be withdrawn without at least three months notice.

• Nothing changes for savings customers.
• The terms and conditions of your savings account remain unchanged.
• We continue to operate on sound commercial principles.
• Our service and commitment to our customers remains unchanged across our branches, call centres and online services.

• Nothing changes for mortgage customers.
• The terms and conditions of your mortgage account remain unchanged.
• It is important to maintain payments on your mortgage or your home may be at risk.

• Your existing mortgage offer remains unaffected.
• No additional restrictions to the period it is valid are being imposed.
• If you have agreed a completion date, the funds will be available for transfer in accordance with all existing arrangements.

• The submission of the business plan will not cause our approach to change in this respect. Northern Rock will continue to operate on a commercial basis.

• Any customer who wishes to stay with Northern Rock can, of course, do so. Alternatively, we will look to help customers find a new mortgage lender at the end of their product period.

• All applicable charges (including early repayment charges) will continue to apply for customers who redeem their mortgages with Northern Rock. Any customer who wishes to stay with Northern Rock can, of course, do so. However, if they so wish, we will look to help customers find a new mortgage lender at the end of their product period.

• It is planned that there will be a focus on prime residential mortgage lending in future. We will continue to consider applications for new mortgages and further advances, subject to our risk criteria and the product range available at the time of application.

• Your existing loan agreement remains in place and you should continue to make repayments as normal.
• There is no intention to change the repayment profile of your loan and we are not expecting you to need to refinance elsewhere.
• All existing early repayment charges and notice periods remain in force.

• The terms and conditions of your commercial mortgage remain unchanged and you should continue to make repayments as normal.