northern rock online

Case Management

All of your applications will appear in a list format within the Case Management section.

Search for cases - The search facility allows you to locate cases by application number, surname, club/network or date submitted.
Details - You can view and print a decision certificate where the case has been accepted.
Edit - This will take you into the application form and you can review, edit or print the details.
Pre–Populate - You can progress a case to the next stage by pre-populating the form, therefore never needing to re-input data.
KFI - View and print any KFIs associated with a case.
Case Track - You can case track by either selecting rows in the grid or selecting the club/network, then clicking on 'Details' to view.
View Offers - Your case management grid will update to inform you when an Offer of Loan is available to view / download. Simply select the case and click 'KFI/Offer'.
Archive / Print - At any point in time you can choose to archive or print a case. Archived cases remain available to view through the 'archive' tab. To help you to manage you case management grid more effectively we will send you an automatic reminder to archive any Decision in Principles over 90 days old and Full Applications over 180 days old.