Existing customers
As an existing insurance customer with Northern Rock, there is some information
you may need from time to time.
If you arranged your current payment protection insurance policy through Northern Rock and have a query about your policy, or need to amend your cover, just call the Cardif Pinnacle team on the relevant number within the queries section below (Cardif Pinnacle administer your policy).
If your query is about a claim, please contact your claims team.
- Queries
-
Your insurance Contact Number* Lines are open Paysafe
Mortgage Payment Protection Insurance0870 122 2190 8.30am - 6pm, Monday to Friday PSL PPI
Personal Secured Loan Payment Protection Insurance0870 122 2190 8.30am - 6pm, Monday to Friday USL PPI
Unsecured Loan Payment Protection Insurance0870 122 2190 8.30am - 6pm, Monday to Friday - Claims
-
Your insurance Contact Number* Lines are open Paysafe
Mortgage Payment Protection Insurance0870 122 2191 8.30am - 6pm, Monday to Friday PSL PPI
Personal Secured Loan Payment Protection Insurance0870 122 2191 8.30am - 6pm, Monday to Friday USL PPI
Unsecured Loan Payment Protection Insurance0870 122 2191 8.30am - 6pm, Monday to Friday
Payment protection insurance arranged through Northern Rock plc is underwritten by Pinnacle Insurance plc. Pinnacle Insurance plc is authorised and regulated by the Financial Services Authority. Cardif Pinnacle is a trading style of Pinnacle Insurance plc.
*Calls are charged at your service provider’s prevailing rate and may be monitored and recorded.