Home insurance – existing customers

Basics and Plus – queries, changes or claims

If you’re unsure which number to call, please check your policy schedule to see which optional extras you selected when you bought your policy

• Basics & Plus – general enquiries, changes or claims

  General enquiries / policy changes0845 900 4127^*

  General policy claims: new claims0845 602 7263^x

  General policy claims: existing claims0845 602 2680^x

• Plus – Home Assistance (optional cover)

  Enquiries / changes / claims0845 602 5653^x

• Plus – Family Legal Protection (optional cover)

  Enquiries / changes / claims0845 602 5535^x

• Plus – Identity Theft (optional cover)

  Enquiries / changes / claims0870 164 8214⁺

^* Monday to Friday 8am – 9pm, excluding bank hols / Saturday 9am – 2pm

^x 24 hours / 365 days a year

⁺ Monday to Friday 9am – 5pm, excluding bank hols

Other home insurance policies** – queries, changes or claims

If you have a Cover Me, Superchoice, Buy to Let, Supercover / Supercover Special or Building Only / Building Plus policy, your policy is now administered directly by AXA. You can contact them on the following numbers:

• Other home insurance policies – general enquiries, changes or claims

  General enquiries / policy changes0845 602 7264^*

  General policy claims 0845 602 7263^x

• Buy to Let Insurance – extras

  Home Assistance / Legal Expenses 0845 600 2410^x
  / Tenancy Disputes / Rent Guarantee

• Cover Me – extras

  Home Assistance / Family Legal Protection0845 608 0731^x

• Superchoice – extras

  Family Legal Protection0845 608 0731^x

* Monday to Friday 8am – 9pm, excluding bank hols

x 24 hours / 365 days a year

Useful documents

If you arranged your current home insurance policy through Northern Rock, you can download and print your policy document, which provides useful information about your insurance.

To ensure that you choose the right policy booklet, please check your most recent renewal notice for the name of the policy you hold, and the date of your renewal. If you need any help with this, just call the home insurance service team, shown in the queries section.

Basics and Plus

buildings and contents insurance for homeowners & tenants.

• Plus and Basics product guide
• Plus and Basics policy summary – for policies started on or after 22/04/10
• Plus and Basics policy booklet – for policies started on or after 22/04/10

Superchoice

buildings and contents insurance for homeowners & tenants.

• Protect your home – a simple guide to Superchoice
• Superchoice policy booklet - for policies renewed on or after 01/02/11
• Superchoice policy booklet – for policies started or renewed on or after 01/01/10

Cover Me

buildings and contents insurance for homeowners & tenants.

• Cover Me policy booklet - for policies renewed on or after 01/02/11
• Cover Me policy booklet – for policies renewed on or after 01/01/10

Other home insurance

(Supercover / Supercover Special / Building Only / Building Plus)

• Home Insurance policy booklet (Supercover / Supercover Special / Building only / Building plus) - for policies renewed on or after 01/02/11
• Home Insurance policy booklet (Supercover / Supercover Special / Building only / Building plus) – for policies renewed on or after 01/01/10

Buy To Let

buildings and contents insurance for landlords.

• Buy To Let policy booklet - for policies started on or after 01/01/11 or renewed on or after 01/02/11
• Buy To Let policy booklet – for policies started or renewed on or after 01/01/10

Useful downloads

The useful downloads are in Adobe Acrobat PDF format which you'll need Adobe Reader to view. Download your copy for free from: http://get.adobe.com/uk/reader

**Cover Me / Superchoice / Buy to Let / Supercover / Supercover Special / Building Only / Building Plus