Contact us
For information about our products and services please select the relevant number from the list below.
- Mortgages
-
Existing mortgage customers
Not sure who to contact?
The legal and capital restructure of the former Northern Rock business was completed in 2010, creating two separate companies - Northern Rock Asset Management plc (NRAM) and Northern Rock plc.
If you took out your mortgage before 1 January 2010, it is likely that your account is now held with NRAM.
Please note, if you do not call the company who holds your mortgage account, they will not be able to help with your enquiry.
Northern Rock Asset Management plc (NRAM) 0845 609 9610* Northern Rock plc existing customers 0845 602 8301** **Our UK based call centre is open from 8:00am to 6pm Monday to Friday, and 9am - 12pm on Saturday. Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
Our address
Northern Rock plc
Mortgages
Northern Rock House
Gosforth
Newcastle upon Tyne
NE3 4PL
New mortgage customers
To apply for a mortgage or to discuss your borrowing options give us a call on 0800 0285 277*.
Our UK based call centre is open from 8am to 8pm Monday to Friday, 9am to 3pm Saturday, and 10am to 3pm on Sunday.
- Savings
-
Before you call, you may be able to find your answer on the frequently asked questions page.
Online Customers- New
- 0845 607 6991 - Please note, online accounts can only be opened online
- Existing
- 0845 608 1604
- New
- 0845 600 4466
- Existing
- 0845 600 7301
Call our UK based Contact Centre between 8am to 8pm business days, 8am to 4pm Saturday and 10am to 3pm Sunday. Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
Our address
Northern Rock plc
Savings Department
Northern Rock House
Gosforth
Newcastle upon Tyne
NE3 4PLUse our branch finder to locate your nearest branch
- Home insurance
-
Contact us at our UK based call centres on 0845 603 9913*
Lines are open
- Mon-Fri
- 8.00am - 8.00pm
- Sat
- 9.00am - 3.00pm
View more information about our Insurance products
- Home emergency cover
-
For more information or to purchase cover contact HomeServe on 0800 028 9624*
Lines are open
- Mon-Fri
- 8.00am - 8.00pm
- Sat-Sun
- 10.00am - 4.00pm
Home Emergency Cover is arranged by HomeServe Membership Ltd in association with Northern Rock.
- Existing unsecured loan customers
-
The legal and capital restructure of the former Northern Rock business was completed in 2010, creating two separate companies - Northern Rock Asset Management plc (NRAM) and Northern Rock plc.
Please contact NRAM on 0844 477 4039* for customer services or if you want to make a payment on your loan
Lines are open
- Mon-Fri
- 9.00am - 5.00pm
Please contact NRAM on 0845 330 7141* if you are having financial difficulties
Lines are open
- Mon-Fri
- 8.00am - 9.00pm
- Sat
- 8.00am - 2.00pm
- Mortgages intermediaries
-
The information available to our Intermediary support colleagues will be the same information available to you via case tracking on NRO and we'll continue to send updates on your cases via email up to 3 times a day, so you'll always be up to date.
To ensure that you receive email case updates login to NRO and select 'Actions' and 'Change Details'. You can also set up an Administrator with access to your emails or even to progress cases on your behalf via 'Actions' and 'Register'.
Please contact your Business Development Manager or the Intermediary Support Unit at our UK based call centres on 0845 600 15 16*
Lines are open
- Mon-Fri
- 8.30am - 6.00pm
- Calling from outside the UK
-
If you are calling from outside the UK you can contact us on 00 44 191 285 7191*
Lines are open
- Mon-Fri
- 8.00am - 5.00pm GMT
- Technical help
-
technicalhelp@northernrock.co.uk
First line Technical Help is only available via email.
If you are ever concerned about an email which claims to be from Northern Rock, please forward, preferably as an attachment to:
- Customer service difficulties
-
If you would like to contact us by post, please write to the department you are corresponding with (e.g. mortgages or savings) at:
Northern Rock plc
Northern Rock House
Newcastle upon Tyne
NE3 4PL
DX 60350 Gosforth 2
Alternatively, you can contact us by email at the address below. Should you wish to receive a call back in relation to your email, please ensure you include your telephone number:
customerrelations@northernrock.co.uk
Northern Rock take the confidentiality of your request very seriously. However the security of customers' browsers cannot be guaranteed. For this reason please do not include any account information or personal information in your e-mail to us. We will not supply responses by e-mail containing personal information.
- Our complaints process
-
We are committed to providing a service of the very highest standards; however we recognise that sometimes things can go wrong, and when they do, we want you to tell us so we can put them right as soon as possible.
You can find out more about our internal complaints process our complaint volumes on our Internal Complaints page.
- Provide feedback
-
We are always looking for ways to improve our service and your feedback is really important in helping us to achieve this. If there is anything that you think we could do better or are doing particularly well, or if you just have a general comment, please provide feedback to tell us about it.
Provide feedback
* Calls are charged at your service provider's prevailing rate and may be monitored and recorded.