Contact Us
For information about our products and services please select the relevant number from the list below.
Mortgages
0845 60 50 500
for mortgages, lifetime and gold service (existing northern rock customers, moving home)
0845 600 6622
for mortgage review
0845 602 2106
additional borrowing for northern rock mortgage customers
0845 604 4871
for Redemption Statements or queries regarding Redemption
0845 602 8301
(Mortgage Customer Service Centre) for existing northern rock customers who have a query about their mortgage, payments etc.
lines open
- Mon-Fri
- 8.00am - 8.00pm
- Sat
- 9.00am - 3.00pm
- Sun
- 10.00am - 3.00pm
mortgage customer service centre lines open
- Mon-Fri
- 8.30am - 5.00pm
- Sat
- 9.00am - 12.00pm
Insurance
0845 799 3322
line open
- Mon-Fri
- 8.00am - 8.00pm
- Sat
- 9.00am - 3.00pm
Savings
0845 607 6991 for Online Savings
0845 600 4466 for savings products
lines open
- Mon-Fri
- 8.00am - 8.00pm
- Sat
- 8.00am - 4.00pm
- Sun
- 10.00am - 3.00pm
existing unsecured loan customers
0844 477 4039 for customer services or if you want to make a payment on your loan
line open
- Mon-Fri
- 9.00am - 5.00pm
0845 330 7141 if you are having financial difficulties
line open
- Mon-Fri
- 8.00am - 9.00pm
- Sat
- 8.00am - 2.00pm
- Sun
- 10.00am - 2.00pm
Mortgages Intermediaries
Please contact your Business Development Manager or the Intermediary Support Unit on 0845 600 15 16
line open
- Mon-Fri
- 9.00am - 5.00pm
calling from outside the UK
If you are calling from outside the UK you can contact us on 00 44 191 285 7191
line open
- Mon-Fri
- 8.00am - 5.00pm GMT
Calls are charged at your service providers prevailing rate & may be monitored and recorded.
Technical Help
Technicalhelp@northernrock.co.uk
First line Technical Help is only available via email.
If you are ever concerned about an email which claims to be from Northern Rock, please forward, preferably as an attachment to:
Customer Service Difficulties
If you would like to contact us by post, please write to the department you are corresponding with (e.g. mortgages or savings) at:
Northern Rock Plc
Northern Rock House
Newcastle upon Tyne
NE3 4PL
DX 60350 Gosforth 2