Contact Us
For information about our products and services please select the relevant number from the list below.
Mortgages
Want to talk about mortgages? Contact us on 0845 602 8301*
Opening times:
- Monday - Friday
- 8.30am - 5.00pm
- Saturday
- 9.00am - 12.00noon
If you are having difficulties that may affect your mortgage contact us on 0845 604 4850*
Opening times:
- Monday - Friday
- 8.00am - 8.00pm
- Saturday
- 9.00am - 1.00pm
- Sunday
- 10.00am - 3.00pm
Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
Savings
Before you call, you may be able to find your answer on the frequently asked questions page.
- Online customers
- 0845 607 6991
- New customers
- 0845 600 4466
- Savings helpline
- 0845 600 7301
- 0191 279 4405
Lines are open 8am to 8pm business days, 8am to 4pm Saturday and 10am to 3pm Sunday. Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
Our address
Northern Rock plc
Savings Department
Northern Rock House
Gosforth
Newcastle upon Tyne
NE3 4PL
Use our branch finder to locate your nearest branch
Insurance
0845 799 3322*
line open
- Mon-Fri
- 8.00am - 8.00pm
- Sat
- 9.00am - 3.00pm
Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
existing unsecured loan customers
0844 477 4039* for customer services or if you want to make a payment on your loan
line open
- Mon-Fri
- 9.00am - 5.00pm
0845 330 7141* if you are having financial difficulties
line open
- Mon-Fri
- 8.00am - 9.00pm
- Sat
- 8.00am - 2.00pm
- Sun
- 10.00am - 2.00pm
Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
Mortgages Intermediaries
Please contact your Business Development Manager or the Intermediary Support Unit on 0845 600 15 16*
line open
- Mon-Fri
- 9.00am - 5.00pm
Calls are charged at your service provider's prevailing rate and may be monitored and recorded.
calling from outside the UK
If you are calling from outside the UK you can contact us on 00 44 191 285 7191*
line open
- Mon-Fri
- 8.00am - 5.00pm GMT
Calls are charged at your service providers prevailing rate and may be monitored and recorded.
Technical Help
technicalhelp@northernrock.co.uk
First line Technical Help is only available via email.
If you are ever concerned about an email which claims to be from Northern Rock, please forward, preferably as an attachment to:
Customer Service Difficulties
If you would like to contact us by post, please write to the department you are corresponding with (e.g. mortgages or savings) at:
Northern Rock plc
Northern Rock House
Newcastle upon Tyne
NE3 4PL
DX 60350 Gosforth 2
Contact email: customerrelations@northernrock.co.uk