Existing customer queries

Who to contact

The legal and capital restructure of the former Northern Rock business was completed in 2010, creating two separate companies – Northern Rock Asset Management plc (NRAM) and Northern Rock plc . If you took out your mortgage before 1 January 2010, it is likely that your account is now held with NRAM.

Please note, if you do not call the company who holds your mortgage account, they will not be able to help with your enquiry.

Northern Rock Asset Management plc (NRAM) customers

If you have an enquiry about the mortgage you have with NRAM, please call them on 0845 609 9610*.

Northern Rock plc customers

If you are an existing Northern Rock plc customer and have a query about the current mortgage you have with us, please call us on 0845 602 8301*. Our UK based call centre is open from 8:00am to 6:00pm Monday to Friday, and 9am - 12 noon Saturday.

*Calls are charged at your service provider's prevailing rate and may be monitored and recorded